TY  - GEN
AU  - Omachonu, Vincent K
AU  - Ross, Joel E
TI  - Principles of total quality 
SN  - 0574443267
U1  - 658.4013 
PY  - 2004///
CY  - Boca Raton
PB  - CRC Press
KW  - CONTROL AND QUALITY MANAGEMENT
KW  - MANAGEMENT
KW  - EXECUTIVE MANAGEMENT
ER  -