00516 a2200193 4500 1557865051 658.812 DAV 10298 14563 Davis, Frank W. Customer responsive management the flexible advantage Massachusetts Blackwell 1996 1996 xvii, 416p. 22cm. MANAGEMENT MANAGEMENT OF MARKETING SALES PROMOTION CUSTOMER RELATIONS Manrodt, Karl B SR 38810 38810 0 0 0 0 SRC MAIN MAIN REF 2008-11-11 0 658.812DAV 3941 2017-08-28 00:00:00 0.00 2016-10-31 SR