00421    a2200157   4500020001500000082001700015100001600032245006200048250000900110260003500119300002300154650001500177650002800192650002000220650002300240  a0749432365  a658.812bCOO  aCook, Sarah  aCustomer care bhow to create an effective customer focus  a3rd   aLondonbKogan Pagec2000g2000  aviii, 215p.c24cm.  aMANAGEMENT  aMANAGEMENT OF MARKETING  aSALES PROMOTION  aCUSTOMER RELATIONS