00520 a2200181 4500 0471644099 658.812 CUS 10310 14581 Brown, Stanley A ed. Customer relationship management a strategic imperative in the world of e-business Toronto John Wiley 2000 2000 xxviii, 345p. 24cm. MANAGEMENT MANAGEMENT OF MARKETING SALES PROMOTION CUSTOMER RELATIONS SR 38822 38822 0 0 0 0 SRC MAIN MAIN REF 2008-11-11 0 658.812CUS 10240 2017-09-02 00:00:00 0.00 2016-10-31 SR