Foster, Timothy <br/><br/>
Customer care:  how to be better at... 

 - New Delhi:  Kogan Page,  2000 
 - vii, 168p.;  21cm. 
<br/><br/><label>ISBN: </label>8175541083 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / FOS