Karr, Ron <br/><br/>
The idiot's guide to great customer service 

 - New Delhi  Prentice - Hall  1998 
 - xxvi, 326p.  23cm. 
<br/><br/><label>ISBN: </label>8120314123 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS
<br/><br/><label>Dewey Class. No.: </label>658.812  / KAR