TY  - GEN
AU  - Karr, Ron
AU  - Blohowiak, Don
TI  - The idiot's guide to great customer service
SN  - 8120314123
U1  - 658.812 
PY  - 1998///
CY  - New Delhi
PB  - Prentice - Hall
KW  - CUSTOMER RELATIONS
ER  -