TY - GEN AU - Rausch, Erwin AU - Washbush, John B. TI - High quality leadership: practical guidelines to becoming a more effective manager SN - 9788120316881 U1 - 658.4092 PY - 1999/// CY - New Delhi PB - Prentice-Hall KW - Management KW - Customer service KW - Management development programme KW - Decision making KW - Performance evaluation KW - Problem solving KW - Leardership KW - Motivation theories ER -