00421 a2200157 4500 812032241X 658.800285 ESE 10634 15070 Rust, Roland T. ed. E-service new directions in theory and practice New Delhi Prentice-Hall 2002 2003 xii, 335p. 22cm. General management Kannan, P.K. ed. L 39131 39131 0 0 0 0 LEN MAIN MAIN LEN 2008-11-17 0 658.800285ESE 16107 2017-08-31 00:00:00 0.00 2016-10-31 L