TY  - GEN
AU  - Rust, Roland T. 
AU  - Kannan, P.K. 
TI  - E-service: new directions in theory and practice
SN  - 812032241X
U1  - 658.800285 
PY  - 2002///
CY  - New Delhi
PB  - Prentice-Hall
KW  - General management
ER  -