Batra, Promod <br/><br/>
Simple ways to manage your sevice customers  service management ideas 

 - New Delhi  Think  1996 
 - 97p.  22cm. 
<br/><br/><label>ISBN: </label>8190054791 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS
<br/><br/><label>Dewey Class. No.: </label>658.812  / BAT