00306    a2200109   4500020001500000082001700015100001800032245007400050260003300124300001600157650002300173  a8190054791  a658.812bBAT  aBatra, Promod  aSimple ways to manage your sevice customersbservice management ideas  aNew DelhibThinkc1996g1996  a97p.c22cm.  aCUSTOMER RELATIONS