Seth, Rakesh <br/><br/>
Creating customer delight  the how and why of crm 

 - New Delhi  Response books  2005 
 - 154p.  20cm. 
<br/><br/><label>ISBN: </label>0761932968 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / SET