00373    a2200145   4500003000800000008004100008020001500049041001200064082001700076100001500093245003800108260003400146300002300180650002400203WUSLLib201005b           ||||| |||| 00| 0 eng d  a8176491276  aEnglish  a658.812bWOO  aWood, Gill  aCustomer communications 1999-2000  aNew Delhi:bViva Books,c1999  axvi, 199p.;c27cm.  aCustomer relations