00468    a2200169   4500003000800000008004100008020001500049041001200064082001700076100002000093245006800113250000900181260003400190300002400224440002800248650002200276WUSLLib201019b           ||||| |||| 00| 0 eng d  a8175540958  aEnglish  a658.834bWIL  aWilson, Charles  aProfitable customers:bhow to ldentify, develop and retain them  a2nd.  aNew Delhi:bKogan page,c1999  aviii, 184p.;c23cm.  aProfessional paperbacks  aConsumer behavior