00457 a2200169 4500 39883 39883 WUSLLib 180214b n 0070530424 9780070495098 English 658.8 ZEI Zeithaml, Valarie A. 10382 Services marketing: integrating customer focus across the firm 3rd. New Delhi Tata McGraw-Hill 2003 2003 xx, 668p. 25cm. Marketing 10383 Customer services 1617 Customer relationship 10384 Marketing communication 3850 Economic effect 10385 Bitner, Mary Jo 10386 L ddc 0 0 0 0 LEN MAIN MAIN LEN 2008-12-02 1 658.8ZEI 19303 2018-01-09 00:00:00 2017-09-06 0.00 2016-10-31 L 0 0 ddc 0 0 LEN MAIN MAIN LEN 2018-02-14 1 658.8ZEI 37651 2024-07-25 00:00:00 2024-03-12 2018-02-14 L