00558 a2200181 4500 40837 40837 WUSLLib 170327b xxu||||| |||| 00| 0 eng d 0471271373 658.812 ZIK Zikmund, William G. 384 Customer relationship management : integrating marketing strategy and information technology New Jersey John Wiley 2003 2003 xix, 179p. 23cm Customer relations 4184 Mcleod, Raymond 388 Gilbert, Faye W. 389 L ddc 0 0 0 0 LEN MAIN MAIN LEN 2008-12-31 0 658.812ZIK 27838 2017-08-30 00:00:00 0.00 2016-10-31 L