Suganthi, L. Total quality management - New Delhi Prentice-Hall 2004 - xiii, 394p. 24cm. ISBN: 8120326555 9788120326552 Subjects--Topical Terms: Control and quality managementSWOT AnalysisStrategic planQuality CertificationProblem Solving Dewey Class. No.: 658.4013 / SUG