TY  - GEN
AU  - Suganthi, L.
AU  - Samuel, Anand A.
TI  - Total quality management
SN  - 8120326555
U1  - 658.4013 
PY  - 2004///
CY  - New Delhi
PB  - Prentice-Hall 
KW  - Control and quality management
KW  - SWOT Analysis
KW  - Strategic plan
KW  - Quality Certification
KW  - Problem Solving
ER  -