00289    a2200109   4500020001500000082001600015100001900031245005900050260003200109300002000141650001800161  a8170365880  a658.45bWHA  aWhalen, D.Joel  aI see what you meanbpersuasive business communication  aNew DelhibSagec1996g1996  axix,252p.c21cm  aCOMMUNICATION