00331    a2200121   4500020001500000082001600015100001600031245004300047260005200090300002100142650002700163700001900190  a812030909X  a658.45bLUD  aLudlow, Ron  aThe essence of effective communication  aNew DelhibPrentice - Hall of Indiac1992g2004  avi, 156p.c22cm.  aBusiness communication  aPanton, Fergus