Richard, Darlene D. <br/><br/>
The customer response management hand book 

 - New Delhi  Tata McGraw - Hill  2002 
 - xiv, 546p.  24cm. 
<br/><br/><label>ISBN: </label>007470978X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS
<br/><br/><label>Dewey Class. No.: </label>658.812  / RIC