00598 a2200205 4500 41604 41604 WUSLLib 161108b xxu||||| |||| 00| 0 eng d 9812531432 658.8 GRO Gronroos, Christian 110 Service management and marketing a customer relationship management approach 2nd. New York John Wiley & sons 2000 2000 x, 394p. 24cm. Management 23 Custom service 111 Service industries 112 Marketing management 113 L ddc 0 0 0 0 LEN MAIN MAIN LEN 2009-01-17 0 658.8GRO 25743 2017-08-31 00:00:00 0.00 2016-10-31 L 0 0 0 0 LEN MAIN MAIN LEN 2011-01-24 0 658.8GRO 30986 2017-08-31 00:00:00 0.00 2016-10-31 L 0 0 ddc 0 0 LEN MAIN MAIN LEN 2016-10-27 0 658.8 GRO 37649 2017-08-31 00:00:00 2016-10-27 L