00585 a2200217 4500 9788120328839 658.4013 TOT 15837 23908 Besterfield, Dale H. Total quality management 3rd ed. New York Prentice-Hall 2003 2007 xi,640p. 24cm General management Control and quality management Executive management Sacre, Mary Besterfield Michna, Carol Besterfield Besterfield, Glen H. L 43892 43892 0 0 0 0 LEN MKDL MKDL LEN 2009-04-06 0 658.4013TOT 63887 2018-06-26 00:00:00 0.00 2016-10-31 L