Heskett, James L. <br/><br/>
The service profit chain  how leading companies link profit and growth to loyalty, satisfaction and value 

 - New York  The Pree Press  1997 
 - xvii, 301p.  25cm. 
<br/><br/><label>ISBN: </label>0684832569 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT<br/>MARKETING
<br/><br/><label>Dewey Class. No.: </label>658.8  / HES