00318    a2200121   4500020001500000082001500015100002600030245005100056250000900107260004200116300002400158650001400182  a0130173924  a658.8bLOV  aLovelock, Christopher  aServices marketingbpeople technology strategy  a4th   aNew JerseybPrentice Hallc2001g2001  axviii, 717p.c24cm.  aMARKETING