00346    a2200133   4500020001500000082001500015100002600030245005100056250000900107260004200116300002100158650001400179700001900193  a0130404675  a658.8bLOV  aLovelock, Christopher  aPrinciples of service marketing and management  a2nd   aNew JerseybPrentice Hallc2002g2002  axx, 436p.c26cm.  aMARKETING  aWright, Lauren