Metters, Richard <br/><br/>
Successful service operation management 

 - 2nd. 
 - Australia  Thomson Learning  2007 
 - xxii,406p.  25cm.  CD 
<br/><br/><label>ISBN: </label>8131501604 9788131501603 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Control and quality management<br/>Operation management<br/>Strategic planning<br/>Policy making
<br/><br/><label>Dewey Class. No.: </label>658.4012  / SUC