TY  - GEN
AU  - Metters, Richard
AU  - Walton, steve
AU  - King- Metters, Kathryn
AU  - Pullman, Madeleine
TI  - Successful service operation management
SN  - 8131501604
U1  - 658.4012 
PY  - 2007///
CY  - Australia
PB  - Thomson Learning
KW  - Control and quality management
KW  - Operation management
KW  - Strategic planning
KW  - Policy making
ER  -