00382 a2200121 4500020001500000082001800015100001800033245010300051260004100154300002100195650002300216700002100239 a8177585185 a658.4063bSET aSethi, Vikram aOrganizational transformation through business process reengineeringbapplying the lessons learned aDelhibPearson educationc1998g1998 axi, 575p.c24cm. aGeneral management aKing, William R.