Carlaw, Peggy <br/><br/>
The big book of customer service training games  quick fun activities for training customer service reps salespeople and anyone else who deals with customers 

 - New Delhi  Tata McGraw-Hill  1999 
 - xiv, 210p.  24 cm. 
<br/><br/><label>ISBN: </label>9780070590427 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relation<br/>Customer service management<br/>Employee<br/>Sales management
<br/><br/><label>Dewey Class. No.: </label>658.812  / CAR