TY  - GEN
AU  - Carlaw, Peggy
AU  - Deming, Vasudha Kathleen
TI  - The big book of customer service training games: quick fun activities for training customer service reps salespeople and anyone else who deals with customers
SN  - 9780070590427
U1  - 658.812 
PY  - 1999///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Customer relation
KW  - Customer service management
KW  - Employee
KW  - Sales management
ER  -