00460 a2200181 4500 9788177584127 658.401 TOT 18270 28350 Besterfield, Dale H. Total quality management 3rd. New Delhi Pearson education 2003 2003 652p. 24cm. GENERAL MANAGEMENT Besterfield-Michna, Carol Besterfield, Glen H. L 46144 46144 0 0 0 0 LEN MAIN MAIN LEN 2009-06-19 0 658.401TOT 28314 2017-08-31 00:00:00 0.00 2016-10-31 L