TY  - GEN
AU  - George, Stephen
AU  - Weimerskirch, Arnold
TI  - Total quality management: strategies and techniques proven at today's most successful companies
SN  - 0471595381
U1  - 658.562 
PY  - 1994///
CY  - New York
PB  - John Wiley & Sons Ltd
KW  - Total Quality Management
ER  -