00427 a2200145 4500020001500000082001800015100001600033245007900049260004100128300002100169650002500190650001700215650002200232650002700254 a0684850249 a658.4038bBOT aBotkin, Jim aSmart business bhow knowledge communities can revolutionize your company  aNew YorkbThe free Pressc1999g1999 a[iv],289p.c24cm aKnowledge management aOrganization aStrategic planing aInformation technology