TY  - GEN
AU  - Abromovitz, Hedy
AU  - Abromovitz, Les
TI  - Insuring quality: how to improve quality, compliance, customer service, and ethics in the insurance industry
SN  - 1574441507
U1  - 368 
PY  - 1998///
CY  - Florida
PB  - St. Luie press
KW  - Insurance
ER  -