TY  - GEN
AU  - Janakiraman, B.
AU  - Gopal, R.K
TI  - Total quality management: text and cases
SN  - 9788120329959
U1  - 658.4013 
PY  - 2008///
CY  - New Delhi
PB  - Prentice Hall
KW  - QUALITY MANAGEMENT
KW  - MANAGEMENT
ER  -