00400    a2200157   4500020001800000082001600018100001700034245003400051250000800085260003500093300001800128440002100146650002600167650002200193650002700215  a9780749456603  a650.13bLIL  aLilley, Roy   aDealing with difficult people  a1st  aLondonbKogan pagec2002g2010  ax,150p.c22cm  aCreating success  aPsychology industrial  aproblem employees  aInterpersonal conflict