TY - GEN AU - Singhal, Divya AU - Singhal, K.R. TI - Implementing ISO 9001: 2000 quality management system SN - 9788120335974 U1 - 658.4013 PY - 2008/// CY - New Delhi PB - PHI Learning (Pvt) Ltd. KW - CONTROL & QUALITY MANAGEMENT KW - EXECUTIVE MANAGEMENT ER -