Gronroos, Christian <br/><br/>
Service management and marketing  customer management in service competition 

 - 3rd. 
 - West Sussex  John Wiley & sons  2007 
 - x, 483p.  23cm. 
<br/><br/><label>ISBN: </label>9780470028629 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE INDUSTRIES-MARKETING<br/>CUSTOMER SERVICES
<br/><br/><label>Dewey Class. No.: </label>658.8  / GRO