00333    a2200133   4500020001800000082001800018100002100036245004700057250000900104260003600113300002000149650001500169650001500184  a9780750657402  a658.4013bOAK  aOakland, John S.  aTotal quality management btext with cases  a3rd.  aAmsterdambElsevierc2003g2003  ax, 483p.c24cm.  aMANAGEMENT  aLEADERSHIP