Schuman, Sandy  <br/><br/>
The handbook for working with difficult groups  how they are difficult, why they are difficult and what you can do about it 

 - San Francisco  Jossey-Bass  2010 
 - liii, 422p.  24cm. 
<br/><br/><label>ISBN: </label>9780470190388 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MOTIVATION<br/>HUMAN RESOURCE MANAGEMENT<br/>CONFLICT MANAGEMENT<br/>INTERPERSONAL RELATIONS<br/>INTERPERSONAL CONFLICT
<br/><br/><label>Dewey Class. No.: </label>658.3145  / HAN