00537    a2200157   4500020001800000082001800018100002500036245012800061260004300189300002300232650001500255650003000270650002400300650002800324650002700352  a9780470190388  a658.3145bHAN  aSchuman, Sandy eed.  aThe handbook for working with difficult groupsbhow they are difficult, why they are difficult and what you can do about it  aSan FranciscobJossey-Bassc2010g2010  aliii, 422p.c24cm.  aMOTIVATION  aHUMAN RESOURCE MANAGEMENT  aCONFLICT MANAGEMENT  aINTERPERSONAL RELATIONS  aINTERPERSONAL CONFLICT