TY  - GEN
AU  - Schuman, Sandy 
TI  - The handbook for working with difficult groups: how they are difficult, why they are difficult and what you can do about it
SN  - 9780470190388
U1  - 658.3145 
PY  - 2010///
CY  - San Francisco
PB  - Jossey-Bass
KW  - MOTIVATION
KW  - HUMAN RESOURCE MANAGEMENT
KW  - CONFLICT MANAGEMENT
KW  - INTERPERSONAL RELATIONS
KW  - INTERPERSONAL CONFLICT
ER  -