00477 a2200181 4500020001800000082001500018100002300033245003200056260004600088300002100134650002100155650001400176650002200190650001900212650002300231700001800254700002300272 a9780333994375 a658.8bMCD aMacdonald, Malcolm aMarketingba complete guide aNew YorkbPalagrave macmillanc2003g2003 axxv, 556p.c23cm aProduct research aMarketing aConsumer behavior aCustomer value aMarketing research aBass, Margrit aChristoper, Martin