Lake, Neville <br/><br/>
Making customer service happen  a simple and effective guide to achieving unbellevable customer satisfaction while reducing your costs 

 - Warriewood  Business Publishing  2006 
 - xi, 112p.  23cm. 
<br/><br/><label>ISBN: </label>9781875889518 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Satisfaction<br/>Understanding customers<br/>Service Strategy<br/>Delivering Service<br/>Service Processes<br/>Worksheets<br/>Worksheets
<br/><br/><label>Dewey Class. No.: </label>658.812  / LAK