00687 a2200217 4500 9781875889518 658.812 LAK 31524 55735 Lake, Neville Making customer service happen a simple and effective guide to achieving unbellevable customer satisfaction while reducing your costs Warriewood Business Publishing 2006 2006 xi, 112p. 23cm. Customer Satisfaction Understanding customers Service Strategy Delivering Service Service Processes Worksheets Worksheets Hickey, Kristin SR 58027 58027 0 0 0 0 SRC MAIN MAIN REF 2015-11-20 0 658.812LAK 37167 2017-08-28 00:00:00 0.00 2016-10-31 SR