Johnson, Richard A. <br/><br/>
Miller and freund's probability and statistics for engineers 

 - 5th. 
 -  1994 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Understanding Customers<br/>Service Strategy<br/>Customer Satisfaction<br/>Worksheets<br/>Service Processes<br/>Delivering Service<br/>Delivering Service