00408    a2200145   4500100002400000245006500024250000900089260000900098650002800107650002100135650002600156650001500182650002200197650004300219  aJohnson, Richard A.  aMiller and freund's probability and statistics for engineers  a5th.  c1994  aUnderstanding Customers  aService Strategy  aCustomer Satisfaction  aWorksheets  aService Processes  aDelivering ServiceaDelivering Service