00459    a2200169   4500090001000000100002400010245006500034250000900099260000900108650002800117650002100145650002600166650001500192650002200207650004300229999001700272  c31525  aJohnson, Richard A.  aMiller and freund's probability and statistics for engineers  a5th.  c1994  aUnderstanding Customers  aService Strategy  aCustomer Satisfaction  aWorksheets  aService Processes  aDelivering ServiceaDelivering Service  c58028d58028